SEAFOOD LAPA / LEGAL
PRIVACYPOLICY.
Information We Collect
This website is operated by Seafood Lapa Restaurant & Bar (“Seafood Lapa”, “we”, “us”). We respect your privacy and handle personal information with care.
Information you give us. When you make a booking by telephone or WhatsApp, we record the details you provide so that we can hold and manage your reservation — for example your name, contact number, the date and time, the size of your party, and any request you ask us to note. If you contact us by phone, WhatsApp or email, we keep the details needed to respond to you.
Accounts. A small number of authorised users (for example the restaurant owner and approved staff) hold website accounts to manage menus, specials, events and bookings. Account registration collects an email address and a password.
Information collected automatically. The platform that hosts this website processes the standard technical information needed to deliver and secure the site. Where analytics are active, they measure usage in an aggregate form. See our Cookie Policy for details.
We do not currently operate a public online booking form, a public contact form, or any marketing sign-up on this website. We do not ask you for payment card details through this site.
How We Use Information
We use personal information for legitimate operational purposes, including:
- holding and managing reservations you make with us;
- responding to enquiries you direct to us by phone, WhatsApp or email;
- providing the website functionality you request;
- maintaining authorised accounts that manage the website;
- measuring and improving website performance, where analytics are active; and
- security and fraud prevention.
Legal / Privacy Framework
Seafood Lapa handles personal information with regard to applicable South African privacy requirements, including the Protection of Personal Information Act, 2013 (POPIA). This page describes our approach in plain language. It is not a legal guarantee or a certification of any particular standard of compliance.
Sharing of Information
We use service providers to operate this website. Based on the services actually in use, categories of recipients include:
- trusted technology and service providers that host this website and provide its database, account sign-in and related infrastructure;
- Google, which serves the embedded map on the Find Us page and the website fonts; and
- standard internet and hosting infrastructure providers.
We do not sell your personal information. Where you follow a link to Facebook, Instagram or WhatsApp, those services operate under their own policies once you leave this website.
Data Retention
We retain personal information only as long as is reasonably necessary for the purposes described here and to meet applicable legal or business requirements. Reservation and enquiry details are kept for a reasonable period to manage bookings and respond to you. We do not publish fixed retention periods that we have not actually configured.
Security
We use reasonable technical and organisational safeguards to protect personal information. However, no method of transmission or storage over the internet can be guaranteed completely secure, and we cannot guarantee absolute security.
Your Rights
Where legally applicable, you may request access to, correction of, or deletion of personal information we hold about you, and you may raise privacy concerns with us. To exercise these rights, please contact us using the details below.
Cookies
This website uses a small set of cookies and similar storage technologies. For details of the specific technologies in use, how to manage them, and how to change your preferences, see our Cookie Policy.
Contact
If you have a privacy question or request, please contact Seafood Lapa directly using the details on our Find Us page, or by phone or WhatsApp. We will respond to genuine privacy enquiries reasonably and in good faith.